Family Mediation Services
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Based in Salisbury with mediation locations available throughout Wiltshire, Dorset and Hampshire

New Horizon's Terms and Conditions

Complaints Procedure

 

At New Horizon Mediation Services Ltd operate the following complaints procedure:

  1. All complaints will in the first instance be dealt with by Amanda Trappes-Lomax, mediator and sole director of New Horizon Mediation Services Limited.

 

  1. Please confirm your complaint in writing. The timescale for addressing complaints will start on the date the written complaint is received.

 

  1. Amanda will respond to the complaint, having taken guidance from her Professional Practice Consultant, within twenty-one days of the date of receipt.

 

  1. Everyone in attendance at the mediation will be notified that a complaint has been received and the commencement of the complaints procedure.

 

  1. In the event Amanda is unable to resolve the complaint it will be referred to Resolution who are a member organisation of the Family Mediation Council.

 

© New Horizon Ltd,  All rights reserved. Ltd Company Number 12517625
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